How to top up AI credits

How to top up AI credits

This article explains how to top up AI credits in Visily. Top-ups let eligible users on paid workspaces purchase additional AI credits to continue using AI features without interruption.

Before you start

AI credit top-up is only available for active paid workspaces on the Pro or Business plans, and only for users with edit permissions in those workspaces. 

Who Can Top Up

  1. Workspace Owner and Admins can purchase additional AI credits for the workspace’s editors at any time.
  2. Workspace Members with edit permissions can only request a top-up. When a request is submitted, the Owner and Admin of the workspace will receive in-app and email notifications to review and complete the purchase.

How top-up AI credits work

  1. Top-up AI credits do not renew monthly and do not expire. You can keep using them until they run out when in an active paid plan.
  2. Top-up AI credits are tied to your account within a specific paid workspace. They cannot be shared with other users or used in other workspaces.
  3. Visily uses credits in this order:
    1. Your monthly credit quota included in your plan
    2. Your top-up credits, once the monthly quota runs out 

Top up AI credits as a Workspace Owner or Admin

  1. Make sure you are in the correct paid workspace.
  2. Go to Workspace Settings → Billing & Plans.
  3. In the AI Credits section, select Top-Up AI Credits.

  4. In the top-up dialog, select one or more editors in the workspace to top up.

  5. Choose your preferred top-up package.

  6. Review the purchase summary carefully

  7. Click Confirm and purchase to complete the transaction.



Alert
The top-up and payment are applied immediately after purchase. 

Request a top-up as a workspace member

If you are a workspace member with edit permission but are not an admin, you can request additional credits:
  1. Open the Account dropdown menu. Select Buy More to submit a top-up request.

  2. Choose the package, then confirm your request to send it to the workspace Owner or Admin.

When a request is submitted, the workspace Owner and Admin receive in-app and email notifications to review and complete the purchase. 

Notes

  1. The top-up fee is charged automatically to the workspace’s saved payment method.
  2. If a workspace is downgraded to the Free plan, any remaining top-up credits are paused and can be used again after the workspace upgrades back to a paid plan.
  3. If your role changes to Viewer, you will not be able to use the remaining top-up credits until your permission is changed back to Can Edit. 
  4. Visily offers top-up packages starting from 3,000 credits and up to 100,000 credits.
Need more help?
If this does not solve your issue, contact support and include a screenshot if possible.

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