How to update your billing information

How to update your billing information

Update your billing information when you need to change the billing contact details, company information, billing address, or tax information for your Visily subscription.

Before you start

Only Workspace Owners and Workspace Admins can access billing settings.

How to update billing information

  1. Open the workspace you want to manage.
  2. Open the Workspace dropdown menu and select Workspace settings.


  3. Go to the Billing & Plans tab.


  4. In the Billing details section, click Manage billing in Stripe. This opens Stripe in a new tab.


  5. In Stripe, select Update information in the Billing information section.

  6. Update the information you want to change, such as: Billing name, billing email, billing address, and tax information, if applicable

  7. Save your changes.
Your updated billing information will be used for future invoices and billing records.

Note

  1. Updating billing information does not change your current plan, billing cycle, license count, or payment method.
  2. To update information on an invoice that has already been issued, contact our support for assistance.
Need more help?
If this does not solve your issue, contact support and include a screenshot if possible.