How to manage license requests in your workspace
Use License Requests to review and manage requests for licensed workspace roles, such as Workspace Editor or Workspace Admin.
Before you start
- Only the Workspace Owner and Workspace Admins can manage license requests.
- Workspace Owners, Admins, and Editors require licenses.
How to access license requests
- Open the workspace you want to manage.
- Open the Workspace menu and select Workspace settings.
- Go to the License Requests tab.
- From this tab, you can view pending requests and the users who submitted them.
Review a license request
- Find the requests you want to review.
- Review the user details and the requested access.
- Select the requests you want to take action on.
- Choose one of the available actions:
- Approve: Grant the requested license and access.
- Decline: Reject the request without changing the user’s current access.
- Confirm your decision.
If you approve the request and an unused license is available, the license will be assigned to the user.
If no licenses are available, you will be prompted to purchase the required licenses before approving the request. Review the purchase carefully, as it will be processed immediately after confirmation.
Note
- Licenses added during a billing cycle are charged at a prorated amount for the remaining period. See How billing and licenses work in Visily.
- For more details about adding, reducing, or reassigning licenses, see How to manage workspace licenses.
Need more help?
If this does not solve your issue, contact support and include a screenshot if possible.
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