When you upgrade to a paid Visily plan, your subscription is set to renew automatically at the end of each billing period. This is enabled by default and is noted during the checkout process.

Make sure you have permission to manage the subscription for your workspace.

To stop your subscription from renewing, you need to cancel your current subscription.

Follow the steps in How to cancel your subscription to cancel your plan. Once canceled, your subscription will not renew at the end of the current billing period.

Canceling your subscription does not end your paid plan immediately. You can continue to access and use your subscription benefits until the end of your current billing period.

If this does not solve your issue, contact support and include a screenshot if possible.