Troubleshooting
How to delete your account
You can permanently delete your Visily account from Account settings if you no longer want to use Visily. Before you start Before deleting your account, make sure you have transferred ownership of any workspaces, folders, or boards you want to keep. ...
How to sign in with a magic link
A magic link lets you sign in to your Visily account through a link sent to your email, without entering your password. Before you start Make sure you have access to the email address associated with your Visily account. Sign in with a magic link Go ...
How to change the email associated with your account
You can change the email address associated with your Visily account from your account settings. Before you start Make sure you have set a password for your account before changing your email address. Change your email address Open the Account ...
How to stop auto-renewal
When you upgrade to a paid Visily plan, your subscription is set to renew automatically at the end of each billing period. This is enabled by default and is noted during the checkout process. Before you start Make sure you have permission to manage ...
How to troubleshoot a technical glitch in Visily AI Chat
If you run into a technical glitch in Visily AI Chat, starting a new chat thread can often help. This works best for longer conversations or when your new request is unrelated to earlier prompts. Tip: Use Design Instructions We recommend using Design ...
How to transfer workspace ownership
Transfer workspace ownership when another member needs to take over full ownership and management of the workspace. Before you start You must be the current Workspace Owner to transfer ownership. Make sure the person you want to transfer ownership to ...
How to restore a deleted board or folder
Deleted boards and folders are stored in Trash of their workspace before they are permanently deleted. The recovery period may vary depending on your workspace plan. Once the recovery period has passed, deleted boards and folders cannot be restored. ...